Information Technology Infrastructure Library (ITIL®) – Foundation

Information Technology
Infrastructure Library (ITIL®) –
Foundation

Module 1: The ITIL Qualification Scheme
Intro
About Scheme
Levels Of Qualifications
Qualification Bodies
The I T I L Foundation Certification Stubble

Module 2: Introduction to Service Management
Service And Service Management- Part 1
Service And Service Management- Part2
Service Management Processes- Part 1
Service Management Processes- Part 2
Service Management Best Practices And Summary

Module 3: ITIL and the Service Lifecycle
Service Management Practices
Why ITIL
The Service Lifecycle

Module 4: Service Strategy
Service Strategy Purpose And Objectives
Service Strategy Scope
Business Value Stubble
Key Principles- Part1
Key Principles- Part2
Service Stragey Processes

Module 5: Service Design
Service Design Purpose And Objectives
Scope Of Service Design
Business Value Service Design
Service Design Key Principles
Service Design Processes- Part 1
Service Design Processes- Part 2
Service Design Processes- Part 3
Service Design Processes- Part 4

Module 6: Service Transition
Service Transition Purpose And Objectives
Service Transition Scope And Business Value
Service Transition Key Principles
Service Transition Processes- Part 1
Service Transition Processes- Part 2
Service Transition Processes- Part 3
Service Transition Processes- Part 4

Module 7: Service Operation
Intro To Service Operation
Service Operation Basic Concepts
Service Operation Processes-Part 1
Service Operation Processes-Part 2
Service Operation Access Management
Service Operation Functions

Module 8: Continual Service Improvement
Continual Service Improvement Purpose Objectives And Scope
Continual Service Improvement Key Principles
Continual Service Improvement Processes

Module 9: Service Management Technology
SMT
SMT Service Automation
SMT Service Analytics

Module 10: How it all Fits Together
How It All Fits Together
Outro

Module 11: Bonus Material
Lifecycle Stages Flow-Part 1
Lifecycle Stages Flow-Part 2
Lifecycle Stages Breakdown-Part 1
Lifecycle Stages Breakdown-Part 2
Lifecycle Stages Breakdown-Part 3
Function Reviews-Part 1
Function Reviews-Part 2
Service Support Function
Service Delivery Function-Part 1
Service Delivery Function-Part 2
Test Taking Tips
Practice Questions